Information Technology (IT) Process Capability

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An Information Technology (IT) Process Capability is an organizational capability for an IT process (that relates to IT solutions).



References

2022

  • https://cio-wiki.org/wiki/IT_Capability
    • QUOTE: IT Capability (information technology capability) refers to an organization’s ability to identify IT to meet business needs, to deploy IT to improve business processes in a cost-effective manner and to provide long-term maintenance and support for IT-based systems (Karimi et al., 2007). It is the ability to leverage different IT resources for intangible benefits.[1]

       Information Technology (IT) Capability is an organization’s ability, by virtue of its IT assets and know-how, to create Business Value.

      This capability can be, and is usually, attributed to the IT function within an organization. More appropriately, it should be attributed to the organization as a whole because no function within an organization is an island. Each gain from the other and, in turn, enriches them. This value “bleed” from one function to another cannot be quantified meaningfully. However, it exists. It can be positive or negative. When the organization plays as a team, i.e., the functions collaborate, positive value passes between functions. In this case, the organization’s capability is greater than the sum of its parts. The functions are better off together. Conversely, when the organization does not play as a team, i.e., is dysfunctional, the value bleed is negative. In this case, the organization’s capability is less than the sum of its parts. It follows that the functions are better off not being with each other! The net of this phenomenon is that no function within an organization would create the same value within another organization. For example, suppose an IT organization is moved from one company to another. In that case, it will deliver more or less but never the same value as it was created in the original company. This is true of any team. You may have noticed that a player is successful or more successful on one team versus the other.

2007