Salesforce Customer Relationship Management (CRM) Platform

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A Salesforce Customer Relationship Management (CRM) Platform is a customer relationship management (CRM) platform created by Salesforce, Inc..



References

2024a

  • (Salesforce.com, 2024) ⇒ Salesforce.com. (2024). “What is Salesforce? | What does Salesforce do?" In: Salesforce.com. [1]
    • It describes the functionalities and services offered by the Salesforce CRM platform, emphasizing its role in improving business processes and customer relationships through cloud-based solutions and AI integration.

2024b

  • (Wikipedia, 2024) ⇒ Wikipedia. (2024). “Salesforce." In: Wikipedia. [2]
    • It provides a historical overview of Salesforce, detailing its founding, growth, and evolution as a leading provider of CRM solutions and cloud-based software. It also covers Salesforce's services, operations, and impact on the CRM industry.

2024c

2023a

  • chat
    • A Salesforce CRM Platform is a customer relationship management (CRM) platform created by Salesforce, Inc.. It is a cloud-based software solution designed to help businesses manage their customer relationships, sales, marketing, customer service, and more. Salesforce CRM offers a wide range of features and tools that enable organizations to track customer interactions, analyze data, automate processes, and generate insights to improve their overall customer experience and drive business growth. With its customizable and scalable architecture, Salesforce CRM can be tailored to meet the specific needs of various industries and businesses of all sizes.

      The Force.com platform, also developed by Salesforce, Inc., is a separate entity from the Salesforce CRM. Force.com is a cloud-based Platform as a Service (PaaS) that allows developers to build and deploy custom applications using the Salesforce infrastructure. This platform provides a set of development tools, APIs, and pre-built components to create applications that can integrate with the Salesforce CRM or function independently.

2023b

  • (Salesforce.com, 2023) ⇒ Salesforce.com. (2023). “Win more deals with the world’s #1 CRM Platform - Salesforce." In: Salesforce.com. [3]
    • It highlights the benefits and capabilities of the Salesforce CRM platform, including its scalability, ability to automate tasks, and the provision of AI-driven insights for improving business outcomes and customer relationships.