Collaboration Software System

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A Collaboration Software System is a software program that can support a collaboration system (to solve collaboration tasks).



  • (Wikipedia, 2015) ⇒ Retrieved:2015-7-7.
    • Collaborative software or groupware is an application software designed to help people involved in a common task to achieve goals. One of the earliest definitions of collaborative software is 'intentional group processes plus software to support them.'

      The design information technology, seems to have several definitions. Understanding the differences in human interactions is necessary to ensure that appropriate technologies are employed to meet interaction needs.

      Collaborative software is a broad concept that overlaps considerably with computer-supported cooperative work (CSCW). According to Carstensen and Schmidt (1999) groupware is part of CSCW. The authors claim that CSCW, and thereby groupware, addresses "how collaborative activities and their coordination can be supported by means of computer systems." Software products such as email, calendaring, text chat, wiki, and bookmarking belong to this category whenever used for group work, whereas the more general term social software applies to systems used outside the workplace, for example, online dating services and social networking sites like Twitter and Facebook. The use of collaborative software in the work space creates a collaborative working environment (CWE). Finally, collaborative software relates to the notion of collaborative work systems, which are conceived as any form of human organization that emerges any time that collaboration takes place, whether it is formal or informal, intentional or unintentional. [1] Whereas the groupware or collaborative software pertains to the technological elements of computer-supported cooperative work, collaborative work systems become a useful analytical tool to understand the behavioral and organizational variables that are associated to the broader concept of CSCW. [2]

  1. Beyerlein, M; Freedman, S.; McGee, G.; Moran, L. (2002). Beyond Teams: Building the Collaborative Organization. The Collaborative Work Systems series, Wiley.
  2. Wilson, P. (1991). Computer Supported Cooperative Work: An Introduction. Kluwer Academic Pub. ISBN 978-0792314462

  • (Wikipedia, 2015) ⇒ Retrieved:2015-7-7.
    • Groupware can be divided into three categories depending on the level of collaboration:
      1. Communication can be thought of as unstructured interchange of information. A phone call or an IM chat discussion are examples of this.
      2. Conferencing (or collaboration level, as it is called in the academic papers that discuss these levels) refers to interactive work toward a shared goal. Brainstorming or voting are examples of this.
      3. Co-ordination refers to complex interdependent work toward a shared goal. A good metaphor for understanding this is to think about a sports team; everyone has to contribute the right play at the right time as well as adjust their play to the unfolding situation - but everyone is doing something different - in order for the team to win. That is complex interdependent work toward a shared goal: collaborative management.


  • (Banker et al., 2006) ⇒ Rajiv D. Banker, Indranil Bardhan, and Ozer Asdemir. (2006). “Understanding the Impact of Collaboration Software on Product Design and Development.” In: Information Systems Research, 17(4). doi:10.1287/isre.1060.0104
    • ABSTRACT: Prior research suggests that supply chain collaboration has enabled companies to compete more efficiently in a global economy. We investigate a class of collaboration software for product design and development called collaborative product commerce (CPC). Drawing on prior research in media richness theory and organizational science, we develop a theoretical framework to study the impact of CPC on product development. Based on data collected from 71 firms, we test our research hypotheses on the impact of CPC on product design quality, design cycle time, and development cost. We find that CPC implementation is associated with greater collaboration among product design teams. This collaboration has a significant, positive impact on product quality and reduces cycle time and product development cost. Further analyses reveal that CPC implementation is associated with substantial cost savings that can be attributed to improvements in product design quality, design turnaround time, greater design reuse, and lower product design documentation and rework costs.


  • (Dustdar, 2004) ⇒ Schahram Dustdar. (2004). “Caramba — A Process-Aware Collaboration System Supporting Ad hoc and Collaborative Processes in Virtual Teams.” In: Journal Distributed and Parallel Databases, 15(1).
    • ABSTRACT: Organizations increasingly define many business processes as projects executed by virtual (project) teams, where team members from within an organization cooperate with outside experts. Virtual teams require and enable people to collaborate across geographical distance and professional (organizational) boundaries and have a somewhat stable team configuration with roles and responsibilities assigned to team members. Different people, coming from different organizations will have their own preferences and experiences and cannot be expected to undergo a long learning cycle before participating in team activities. Thus, efficient communication, coordination, and process-aware collaboration remain a fundamental challenge. In this paper we discuss the current shortcomings of approaches in the light of virtual teamwork (mainly Workflow, Groupware, and Project Management) based on models and underlying metaphors. Furthermore, we present a novel approach for virtual teamwork by tightly integrating all associations between processes, artifacts, and resources. In this paper we analyze (a) the relevant criteria for process-aware collaboration system metaphors, (b) coordination models and constructs for organizational structures of virtual teams as well as for ad hoc and collaborative processes composed out of tasks, and (c) architectural considerations as well as design and implementation issues for an integrated process-aware collaboration system for virtual teams on the Internet.

      process-aware collaboration - Workflow - Groupware - virtual teams - Knowledge Logistics - interaction management