User Journey Model

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A User Journey Model is a visual model for a user journey (of a user) when interacting with a system,



References

2023

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    • Q: What is a user journey model?
    • A: A user journey model is a visual representation of the steps that a user goes through when interacting with a product, service, or system. It can be used to understand the user's experience and identify areas for improvement.

      The user journey typically starts with the user's initial awareness of the product or service, and ends with the user achieving their desired outcome or goal. It may include steps such as researching the product, considering options, making a purchase or decision, using the product, and providing feedback.

      A user journey model can be created by mapping out the steps that a user goes through when interacting with a product or service, and identifying the touchpoints where the user interacts with the product or service. It can help designers and developers understand the user's needs and expectations, and identify opportunities to improve the user experience.