Organizational Process

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An Organizational Process is a process in an organization.



  • (Wikipedia, 2015) ⇒ Retrieved:2015-12-15.
    • There are three types of business processes:
      1. Management processes, the processes that govern the operation of a system. Typical management processes include “corporate governance” and “strategic management”.
      2. Operational processes, processes that constitute the core business and create the primary value stream. For example, taking orders from customers, and opening an account in a bank branch.
      3. Supporting processes, which support the core processes. Examples include Health & Safety, accounting, recruitment, call center, technical support.
    • A business process begins with a mission objective and ends with achievement of the business objective. Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos.

      A complex business process may be decomposed into several sub-processes, [1] which have their own attributes, but also contribute to achieving the goal of the super-process. The analysis of business processes typically includes the mapping of processes and sub-processes down to activity/task level. Business processes are designed [2] to add value for the customer and should not include unnecessary activities. The outcome of a well designed business process is increased effectiveness (value for the customer) and increased efficiency (less use of resources).

  1. Information Resources Management Association USA, Enterprise Information Systems: Concepts, Methodologies, Tools and Applications, p. 1065
  2. William Bentley, Peter T. Davis, Lean Six Sigma Secrets for the CIO, p. 19