Consumer Service KPI

A Consumer Service KPI is a key performance indicator for a consumer service (that is used to determine strategic initiatives).

• Context:
  • It can range from being a Qualitative Consumer Service Key Performance Indicator to being a Quantitative Consumer Service Key Performance Indicator.
  • It can range from being a Lagging Consumer Service Key Performance Indicator to being a Leading Consumer Service Key Performance Indicator.
  • It can range from being a Input-based Consumer Service Key Performance Indicator to being a Output-based Consumer Service Key Performance Indicator.
  • It can be referenced in an Consumer Service Organizational Plan, such as a consumer service's business plan.
  • It can range from being an Consumer Service Enterprise KPI to being a Consumer Service Sub-Organizational KPI.
  • It can (often) be reported in an Consumer Service's Performance Dashboard.
  • …
• Example(s):
  • a Consumer Service's Market Share KPI.
  • a Consumer Service's Customer Satisfaction KPI.
  • a Consumer Service's Customer Engagement KPI.
  • a Consumer Service's Revenue KPI.
  • a Consumer Service's Software Engineering Organization's KPI, such as software releases per year and critical bugs per release.
  • facebook Service's.
  • Sony Interactive Entertainment's
• Counter-Example(s):>
  • a Physical Consumer Product KPI.
  • an Objectives & Key Results.
  • a Consumer Service Operational Performance Metric.* See: Performance Measure, Performance Management, Organizational Strategy, Performance Measurement, Balanced Scorecard, Business Dashboard.

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