IT Service Management Discipline
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An IT Service Management Discipline is an IT-focused service-oriented management discipline that enables IT service management organizations to design, deliver, manage, and improve IT service management services aligned with IT service management business needs.
- AKA: ITSM, IT Service Management, Information Technology Service Management, ITSM Discipline.
- Context:
- It can typically coordinate IT Service Management Processes through IT service management frameworks.
- It can typically align IT Service Management Strategyes with IT service management business objectives.
- It can typically optimize IT Service Management Resources through IT service management tools.
- It can typically ensure IT Service Management Quality through IT service management metrics.
- It can typically manage IT Service Management Lifecycles through IT service management stages.
- It can typically establish IT Service Management Governance through IT service management policys.
- It can typically measure IT Service Management Performance through IT service management indicators.
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- It can often integrate IT Service Management Automation for IT service management efficiency.
- It can often support IT Service Management Compliance with IT service management regulations.
- It can often enable IT Service Management Innovation through IT service management practices.
- It can often facilitate IT Service Management Transformation in IT service management environments.
- It can often implement IT Service Management Best Practices through IT service management standards.
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- It can range from being a Traditional IT Service Management Discipline to being an Agile IT Service Management Discipline, depending on its IT service management methodology flexibility.
- It can range from being a Basic IT Service Management Discipline to being a Mature IT Service Management Discipline, depending on its IT service management capability level.
- It can range from being a Reactive IT Service Management Discipline to being a Proactive IT Service Management Discipline, depending on its IT service management approach orientation.
- It can range from being a Manual IT Service Management Discipline to being an Automated IT Service Management Discipline, depending on its IT service management technology adoption.
- It can range from being a Centralized IT Service Management Discipline to being a Distributed IT Service Management Discipline, depending on its IT service management organizational structure.
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- It can implement IT Service Management Incident Process for IT service management disruption handling.
- It can implement IT Service Management Problem Process for IT service management root cause analysis.
- It can implement IT Service Management Change Process for IT service management modification control.
- It can implement IT Service Management Configuration Process for IT service management asset tracking.
- It can implement IT Service Management Release Process for IT service management deployment coordination.
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- Example(s):
- IT Service Management Framework Implementations, such as:
- Industry-Specific IT Service Management Disciplines, such as:
- SaaS IT Service Management Disciplines, such as:
- Enterprise IT Service Management Disciplines, such as:
- Technology-Enabled IT Service Management Disciplines, such as:
- ...
- Counter-Example(s):
- General Business Management Disciplines, which lack IT service management technical focus.
- Software Development Disciplines, which focus on code creation rather than IT service management service delivery.
- Project Management Disciplines, which manage temporary initiatives rather than IT service management ongoing services.
- Issue Management Processes, which handle general problems rather than IT service management specific issues.
- See: ITSM Framework, Management Discipline, Service Management Discipline, IT Management Process, Service Management Process, Management Framework, Incident Management Process, DevOps Practice, SaaS Organization, Software Organization.