Incident Management Document

An Incident Management Document is an organizational document that is an operational management document for incident management processes.

• AKA: Incident Documentation, Incident Record, Incident Management Report, Incident Tracking Document.
• Context:
  • It can typically establish Incident Management Procedure through documented workflows and response protocols.
  • It can typically define Incident Classification Scheme with severity levels and priority matrixes.
  • It can typically specify Incident Role Assignment including incident managers and response team members.
  • It can typically outline Incident Communication Protocol for stakeholder notification and status reporting.
  • It can typically document Incident Lesson Learned from past incidents and improvement recommendations.
  • ...
  • It can often include Incident Escalation Path with authority levels and escalation triggers.
  • It can often contain Incident Metric Definition for performance measurement and trend analysis.
  • It can often provide Incident Template such as report formats and checklists.
  • It can often reference Incident Tool including tracking systems and monitoring platforms.
  • ...
  • It can range from being a Simple Incident Management Document to being a Comprehensive Incident Management Document, depending on its document complexity.
  • It can range from being a Generic Incident Management Document to being a Domain-Specific Incident Management Document, depending on its document specialization.
  • It can range from being a Static Incident Management Document to being a Dynamic Incident Management Document, depending on its document update frequency.
  • It can range from being a Internal Incident Management Document to being a Public Incident Management Document, depending on its document audience.
  • It can range from being a Procedural Incident Management Document to being a Analytical Incident Management Document, depending on its document purpose.
  • ...
  • It can be maintained in Document Management System for version control.
  • It can be integrated with Incident Management Platform for process automation.
  • It can be reviewed through Document Audit Process for compliance verification.
  • It can be distributed via Knowledge Management System for organizational access.
  • It can be updated through Continuous Improvement Process based on incident feedback.
  • ...
• Example(s):
  • Incident Response Plan Documents, such as:
    • Cybersecurity Incident Response Plan for security breach handling.
    • IT Service Incident Response Plan for service restoration.
    • Data Breach Response Plan for privacy incident management.
  • Incident Report Documents, such as:
    • Post-Incident Report documenting incident details and resolution.
    • Root Cause Analysis Report identifying incident causes.
    • Executive Incident Summary for management briefing.
  • Incident Procedure Documents, such as:
    • Incident Triage Procedure for incident prioritization.
    • Incident Communication Procedure for notification protocol.
    • Incident Recovery Procedure for service restoration.
  • Incident Framework Documents, such as:
    • ITIL Incident Management Framework following ITIL standards.
    • NIST Incident Response Framework for cybersecurity incidents.
    • ISO 27035 Incident Management for information security.
  • ...
• Counter-Example(s):
  • Change Management Document, which governs planned changes rather than incident response.
  • Risk Assessment Document, which analyzes potential risks rather than actual incidents.
  • Service Level Agreement, which defines service commitments rather than incident procedures.
• See: Organizational Document, Incident Management Process, Document Management System, ITIL Framework, Problem Management Document, Crisis Management Plan, Business Continuity Document, Disaster Recovery Plan, Compliance Documentation, Knowledge Management.

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