Intercom Chatbot Feature

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An Intercom Chatbot Feature is a customer support chatbot that is a Intercom Platform Feature.

  • Context:
    • It can be a component of the Intercom Customer Messaging Platform.
    • It can be powered by OpenAI technology to handle customer inquiries and provide personalized interactions.
    • It can facilitate efficient customer issue resolution and scalability of customer support operations.
    • It can integrate with various platforms, such as WhatsApp, Instagram, and SMS.
    • It enables audience segmentation, proactive outreach, and customer data collection.
    • ...
  • Example(s):
  • Counter-Example(s):
    • ...
  • See: Support Bot.


References

2023

2023

2023

2023

  • https://www.intercom.com/blog/videos/meet-intercoms-new-ai-chatbot/ https://youtu.be/VyyTognmIeE?si=_sJIPFrM27bATgBV
    • NOTE:
      • Intercom has launched a new AI chatbot called Fin, powered by OpenAI's latest GPT-4 model and Intercom's proprietary machine learning.
      • Fin is designed to have natural conversations and answer customer support queries, while avoiding the inaccuracies of previous AI chatbots.
      • Fin only answers questions about a business using the existing help center knowledge base, so businesses control what it can say.
      • Intercom believes the future of support is bots and humans working together. Fin can hand off tough questions to human agents.
      • Intercom has reduced the inaccuracies of AI chatbots significantly, around 10x less than previous models.
      • There is little setup required - Fin ingests existing help center content and is ready to deploy.
      • Accuracy is improved but not yet perfect. Fin may sometimes provide incorrect or irrelevant answers by misunderstanding content.
      • Intercom plans ongoing work to keep improving Fin's accuracy and integrate it with existing workflows.
      • The goal is for Fin to provide fast answers to common customer support questions, while letting human customer agents handle more complex or sensitive issues.

2018

  • https://www.intercom.com/blog/videos/build-your-own-chatbots-with-custom-bots/
    • NOTE
      • Intercom has launched Custom Bots, a new way to build customizable chatbots that work in the Intercom Messenger.
      • These bots are part of Intercom's conversational marketing solution to help generate leads through chat on websites.
      • Bots can take over repetitive work from sales teams, work 24/7 to collect leads, always be available to respond to visitors, stay on script, and scale to handle high volumes.
      • Key features of Custom Bots:
        • Create customized bots with different paths based on visitor responses
        • Target bots to specific pages or audiences
        • Design follow-up actions like adding leads to CRM or assigning to sales reps
        • End bots by inserting Messenger apps to complete actions like booking meetings
      • Custom Bots aim to help businesses shorten sales cycles, decrease response times, book more meetings, and accelerate the sales process by auto-qualifying leads.
      • Custom Bots allow sales, marketing and support teams to focus on high-value activities and create more value for customers.