Semi-Automated Workflow
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A Semi-Automated Workflow is a workflow/process that is semi-automated.
- AKA: Semi-Automated Process.
- Example(s):
- A Semi-Automated customer service process in which a chatbot handles initial inquiries, but a human agent steps in to handle more complex or sensitive issues.
- An Semi-Automated accounts payable process in which invoices are automatically scanned and processed, but certain exceptions require manual review and approval.
- A Semi-Automated social media moderation process in which posts are automatically flagged for inappropriate content, but a human moderator reviews the flagged posts to determine whether they should be removed.
- A Semi-Automated medical billing process in which claims are automatically submitted and processed, but certain errors or discrepancies require manual review and correction.
- A Semi-Automated manufacturing process in which certain tasks are performed by robots, but human operators are required to set up the machines and perform quality control checks.
- ...
- Counter-Example(s):
- See: Semi-Automated Workflow Management Platform.
References
2023
- chat
- Q: What are some examples of semi-automated workflows?
- A: A semi-automated workflow is a process that involves both automated and manual steps. Some examples of semi-automated workflows include:
- A customer service process in which a chatbot handles initial inquiries, but a human agent steps in to handle more complex or sensitive issues.
- An accounts payable process in which invoices are automatically scanned and processed, but certain exceptions require manual review and approval.
- A social media moderation process in which posts are automatically flagged for inappropriate content, but a human moderator reviews the flagged posts to determine whether they should be removed.
- A medical billing process in which claims are automatically submitted and processed, but certain errors or discrepancies require manual review and correction.
- A manufacturing process in which certain tasks are performed by robots, but human operators are required to set up the machines and perform quality control checks.