Zendesk Customer Service Platform

A Zendesk Customer Service Platform is a Cloud-based Customer Service Platform operated by Zendesk, Inc..

• Context:
  • …
• Counter-Example(s):
  • Salesforce Desk.
  • Freshdesk.
• See: MailChimp, Ruby on Rails, Content Management System, Customer Relationship Management, SurveyMonkey, Zendesk Help Center.

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References

2015

• (Wikipedia, 2015) ⇒ http://en.wikipedia.org/wiki/Zendesk#Zendesk Retrieved:2015-9-12.
  • Zendesk's software is written in Ruby on Rails, and is notable for its ability to integrate with dozens of content management systems, customer relationship management tools, and web apps. The platform is optimized for mobile and the Zendesk iPad app, released in March 2013, puts particular focus on development native to the iOS platform. In December 2013, Zendesk announced integrations with SurveyMonkey and MailChimp to support the launch of surveys and email campaigns from within Zendesk.

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