Call Center Agent

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A Call Center Agent is a service worker who handles inbound and outbound telephone calls in a Call Centre.



References

2023

  • (Wikipedia, 2023) ⇒ https://en.wikipedia.org/wiki/Call_centre Retrieved:2023-10-4.
    • A Call Center Agent is typically responsible for handling a variety of tasks including answering inbound calls, making outbound calls, and providing support via other channels like email and live chat. These agents are often the first point of contact between a company and its customers, and therefore play a crucial role in representing the brand and resolving customer issues.

2023

2023

  • GBard
    • A Call Center Agent can be a critical part of a call center operation. Their primary duty is to manage incoming and outgoing calls, adhering to scripts and guidelines provided by the company. They often use specialized hardware and software to optimize call handling and improve customer satisfaction.