Digital Assistant Service

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A Digital Assistant Service is a digital assistant (that can solve digital assistant task) that is an online service.



References

2023

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    • The following table provides a comparative overview of various digital assistant services, encompassing persona-based and non-persona-based systems and those focused on personal, work-related, legal, and healthcare domains. Each digital assistant is evaluated based on five primary dimensions: 1) Persona and Purpose, which indicates whether the assistant has a persona and its intended area of focus; 2) Functionality Focus, which describes the main area of application for the assistant, such as personal use, work, or a hybrid of both; 3) Intelligence Level, which represents the relative degree of artificial intelligence exhibited by the assistant; 4) Platform Availability, which describes the various platforms on which the assistant is available; and 5) Multilingual Support, which indicates if the assistant can understand and respond in multiple languages. In addition to these dimensions, the table highlights three more columns to characterize the services, including 6 further) Offline Capabilities, which demonstrates if the assistant can function without an active internet connection; 7) Integration and Extensibility, which indicates the assistant's ability to integrate with third-party services and be extended with additional features; and 8) Privacy and Security, which highlights the general approach the service takes to protect user data and maintain privacy.

      Please note that the table below is a rough approximation based on the general characteristics of these digital assistant services, and their capabilities may evolve over time as new updates and features are introduced. The intelligence levels are relative to each other and may not represent the absolute intelligence of these assistants.

Digital Assistant Persona and Purpose Functionality Focus Intelligence Level Platform Availability Multilingual Support Offline Capabilities Integration and Extensibility Privacy and Security
Apple Siri Persona-based Personal Hybrid Intermediate iOS, macOS, watchOS Yes Limited Moderate Moderate
Google Assistant Persona-based Personal Hybrid Advanced Android, iOS, Web Yes Limited High Moderate
Amazon Alexa Persona-based Personal Hybrid Intermediate Android, iOS, Web Yes Limited High Moderate
Microsoft Cortana Persona-based Work-focused Hybrid Intermediate Windows, Android, iOS Yes Limited Moderate Moderate
Samsung Bixby Persona-based Personal Hybrid Intermediate Android (Samsung) Yes Limited Moderate Moderate
Yandex Alice Persona-based Personal Hybrid Intermediate Android, iOS, Web Limited Limited Moderate Moderate
ChatGPT Non-persona-based Hybrid Advanced Web, API Yes No High High
IFTTT Non-persona-based Hybrid Basic Web, Android, iOS Limited Limited High Moderate
Tasker Non-persona-based Personal Basic Android Limited Yes High High
Automator Non-persona-based Work-focused Basic macOS Limited Yes Moderate High
Google Duplex Persona-based Personal Hybrid Advanced Android, iOS, Web Limited No Moderate Moderate
Mycroft Persona-based Personal Hybrid Intermediate Linux, Raspberry Pi Yes Limited High High
Dragon Non-persona-based Personal Intermediate Windows Yes Yes Moderate Moderate
TARS Persona-based Work-focused Hybrid Intermediate Web Limited No High High
Rasa Non-persona-based Work-focused Advanced Web, API Yes Limited High High
ROSS Intelligence Persona-based Legal Legal Advanced Web Limited No Moderate High
Luminance Non-persona-based Legal Advanced Web Limited No Moderate High
Ada Health Persona-based Healthcare Healthcare Advanced Android, iOS, Web Yes No High High
Buoy Health Persona-based Healthcare Healthcare Intermediate Web Limited No Moderate High
TurboTax Non-persona-based Tax-related Intermediate Windows, macOS, Web, Android, iOS Limited Limited Moderate High