Heuristic Chatbot Usability Measure
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A Heuristic Chatbot Usability Measure is a chatbot usability measure that applies heuristic evaluation methods (to assess the usability of a chatbot).
- Context:
- It can (typically) be used to evaluate Chatbot User Interfaces based on predefined usability principles or heuristics.
- It can (typically) include aspects such as User Friendliness, and Interaction Smoothness.
- It can (typically) help identify usability issues that might not be evident through user testing alone.
- It can (often) involve Expert Reviews where usability specialists assess a chatbot's interface against heuristics.
- It can (often) lead to actionable insights for improving Chatbot User Experience.
- ...
- Example(s):
- Counter-Example(s):
- An Objective Chatbot Usability Measure.
- A Statistical Usability Measure, such as time taken to complete a task using a chatbot.
- A User Satisfaction Survey conducted post-interaction with a chatbot.
- …
- See: Chatbot Design Guideline, Usability Testing Method, Human-Computer Interaction Principle.