View source for Organizational Key Performance Indicator (KPI) Measure

A [[Organizational Key Performance Indicator (KPI) Measure]] is an [[organizational performance measure]] that is used to determine strategic initiatives.
* <B>Context:</B>
** It can (typically) measure [[Strategic Value Driver]]s.
** It can (typically) be associated with a [[Strategic Goal]], such as becoming profitable.
** It can (often) be a commitment by an [[Organizational Leader]].
** It can (often) be associated with a [[Organizational Goal]] (to achieve the outcome).
** It can (often) be reported in an [[Organizational Performance Dashboard]].
** ...
** It can range from being a [[Qualitative Key Performance Indicator]] to being a [[Quantitative Key Performance Indicator]].
** It can range from being a [[Lagging Key Performance Indicator]] to being a [[Leading Key Performance Indicator]].
** It can range from being a [[Input-based Key Performance Indicator]] to being a [[Output-based Key Performance Indicator]].
** It can range from being an [[For-Profit Organizational KPI]] to being a [[Not-for-Profit Organizational KPI]].
** It can range from being an [[Enterprise KPI]] to being a [[Sub-Organizational KPI]].
** ...
** It can be referenced in an [[Organizational Plan]], such as a [[business plan]].
** It can range from being a [[B2C KPI]] (such as a [[consumer service KPI]]) to being a [[B2B KPI]].
** …
* <B>Example(s):</B>
** a [[Revenue-Focused KPI]], such as “<i>Increase sales revenue by 20% this fiscal year</i>” ([[Average Revenue per User]], [[Profit KPI]], etc.).
** a [[Market Share KPI]] that tracks the percentage of total sales within a given market.
** an [[Online Business KPI]], such as [[ARPU]] (Average Revenue Per User) for tracking online customer behavior.
** a [[Customer Satisfaction KPI]], which measures customer feedback and satisfaction scores, typically using metrics like the [[Net Promoter Score]] (NPS).
** a [[Risk Management KPI]], such as [[fraud events per month]], which measures the number of fraud incidents over a given period.
** a [[Software Engineering Organization KPI]], such as the number of [[software releases]] per year and [[critical bugs]] per release.
** a [[Cost Management KPI]], such as [[Cost per Unit]], that measures the cost efficiency of production.
** a [[Customer Retention KPI]], which tracks the percentage of customers retained over a certain period.
** an [[Employee Engagement KPI]], such as the [[Employee Satisfaction Index]], measuring the overall satisfaction and engagement of the workforce.
** a [[Sustainability KPI]], such as carbon emissions per unit of production, to track the organization’s environmental impact.
** …
* <B>Counter-Example(s):</B>
** [[Chatbot Key Performance Indicator Mesure]],
** [[Objectives & Key Results]].
** an [[Overall Evaluation Criteria (OEC)]].
* <B>See:</B> [[Performance Measure]], [[Performance Management]], [[Organizational Strategy]], [[Performance Measurement]], [[Balanced Scorecard]], [[Business Dashboard]].

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