2013 WhyPeopleHateYourAppMakingSense

• (Fu et al., 2013) ⇒ Bin Fu, Jialiu Lin, Lei Li, Christos Faloutsos, Jason Hong, and Norman Sadeh. (2013). “Why People Hate Your App: Making Sense of User Feedback in a Mobile App Store.” In: Proceedings of the 19th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining. ISBN:978-1-4503-2174-7 doi:10.1145/2487575.2488202

Subject Headings:

Cited By

• http://scholar.google.com/scholar?q=%222013%22+Why+People+Hate+Your+App%3A+Making+Sense+of+User+Feedback+in+a+Mobile+App+Store
• http://dl.acm.org/citation.cfm?id=2487575.2488202&preflayout=flat#citedby

Quotes

Author Keywords

• Data mining; mobile app market; sentiment analysis; text mining; topic model; user rating and comments

Abstract

User review is a crucial component of open mobile app markets such as the Google Play Store. How do we automatically summarize millions of user reviews and make sense out of them? Unfortunately, beyond simple summaries such as histograms of user ratings, there are few analytic tools that can provide insights into user reviews. In this paper, we propose Wiscom, a system that can analyze tens of millions user ratings and comments in mobile app markets at three different levels of detail. Our system is able to (a) discover inconsistencies in reviews; (b) identify reasons why users like or dislike a given app, and provide an interactive, zoomable view of how users' reviews evolve over time; and (c) provide valuable insights into the entire app market, identifying users' major concerns and preferences of different types of apps. Results using our techniques are reported on a 32GB dataset consisting of over 13 million user reviews of 171, 493 Android apps in the Google Play Store. We discuss how the techniques presented herein can be deployed to help a mobile app market operator such as Google as well as individual app developers and end-users.

References

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	Author	volume	Date Value	title	type	journal	titleUrl	doi	note	year
2013 WhyPeopleHateYourAppMakingSense	Christos Faloutsos Lei Li Bin Fu Jialiu Lin Jason Hong Norman Sadeh			Why People Hate Your App: Making Sense of User Feedback in a Mobile App Store				10.1145/2487575.2488202		2013