Chatbot Product Requirements Document (PRD)
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A Chatbot Product Requirements Document (PRD) is a product requirements document for a chatbot system (a conversation-centered AI system).
- Context:
- It can be the output of a Chatbot Product Requirements Analysis.
- It can (typically) be read by a Business Owner, System Designer, and Chatbot Development Team.
- It can holistically describe the role of the Chatbot System in facilitating User Interaction in a Conversational Interface.
- It can contain:
- Chatbot Use Cases Section: Scenarios where the chatbot will be used.
- Chatbot Business Rules Section: Rules governing chatbot behavior and responses.
- Chatbot Interaction Flows Section: Diagrams or descriptions of chatbot conversation flows.
- Chatbot User Profiles Section: Descriptions of target chatbot users or chatbot user personas.
- Chatbot Functional Requirements Section: Specific chatbot functions the chatbot must perform.
- Chatbot Non-Functional Requirements Section: Requirements related to usability, reliability, performance, and scalability.
- Chatbot Integration Requirements: Requirements for integrating the chatbot with other systems or data sources.
- Chatbot Security and Compliance Requirements: Requirements related to data security, privacy, and compliance with relevant laws and regulations.
- Chatbot Localization Requirements: Requirements for language and cultural adaptability.
- Chatbot Testing and Quality Assurance Requirements: Criteria for testing and ensuring the quality of the chatbot.
- It can range from being a document for a Simple Query-Response Chatbot to a complex AI-Driven Conversational Agent.
- It can be developed by Product Managers, Business Analysts, and User Experience Designers in collaboration with Chatbot Developers and Stakeholders.
- It can be updated over time to reflect changes in Business Goals, User Needs, and Technological Advancements.
- It can be a key tool in aligning the Development Team's efforts with Business Objectives and User Expectations.
- …
- Example(s):
- A Customer Service Chatbot PRD for handling common customer inquiries and support tickets.
- A Sales Assistant Chatbot PRD for guiding users through product selections and purchases.
- A Healthcare Chatbot PRD for providing medical information and appointment scheduling.
- A Multilingual Support Chatbot PRD for serving users in different languages.
- A Voice-Enabled Chatbot PRD for hands-free user interactions.
- …
- Counter-Example(s):
- A General AI System PRD: For AI systems that are not chatbot-specific.
- A Website Development PRD: For web development projects without a conversational interface component.
- …
- See: Chatbot System, Conversational AI, User Experience Design, Natural Language Processing, Interactive System.
References
2023
- (Jindal et al., 2020) ⇒ G. Jindal, D. Upadhyay, and A. Jha. (2020). "WhatsApp Chatbot." In: EasyChair Preprint.
- QUOTE: The process of documenting product requirements for a chatbot is focused on shaping a chatbot idea into a feasible project, detailing the specifics such as the chatbot’s target audience, intended functionalities, and technical considerations. This product requirements document serves as a roadmap for chatbot development, guiding decisions on design, development, and deployment strategies.
2023
- (Hauglid & Mahler, 2023) ⇒ M.K. Hauglid and T. Mahler. (2023). "Doctor Chatbot: The EU's Regulatory Prescription for Generative Medical AI." In: Oslo Law Review.
- QUOTE: In the context of developing medical AI systems like doctor chatbots, the product requirements document plays a critical role in ensuring that the system adheres to regulatory guidelines and safety standards. It outlines the essential requirements and constraints that the AI system must meet to be compliant with healthcare regulations.
2023
- (Skuridin, 2022) ⇒ A. Skuridin. (2022). "Chatbot Implementation in a Steel Company in Russia: Towards a Model for Successful Chatbot Projects." In: Handbook of Research on Digital Transformation Management and Tools.
- QUOTE: For chatbot projects in organizational settings, such as in a steel company, the product requirements document encompasses both technical and business aspects. It details how the chatbot can streamline processes, imp