Chatbot Functional Requirements Section
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A Chatbot Functional Requirements Section is a functional requirements section of a Chatbot PRD (that specifies the functional requirements of a chatbot system.
- AKA: Conversation-Centered AI Functional Requirements.
- Context:
- It can (typically) be composed of Chatbot Functional Requirement Items.
- It can (typically) describe Chatbot Tasks.
- It can (typically) include User Stories, Use Cases, or Scenarios that illustrate the chatbot's intended functions.
- It can (typically) outline the Chatbot Behavior in various situations.
- It can (often) be detailed enough for a Chatbot Developer to understand what needs to be built.
- It can (often) be used by Quality Assurance Professionals to create Test Cases for the chatbot.
- It can include Chatbot Interaction Flows, demonstrating how the chatbot should navigate conversations.
- It can be updated as the Chatbot Development Process evolves and new requirements emerge.
- …
- Example(s):
- a Freeform Casual Conversation Chatbot Functional Requirements Section for a chatbot like XiaoIce, detailing requirements for Open-Ended Chit-Chat and Casual Conversations on various topics.
- a Social Robot Functional Requirements Section for a system like Jibo, specifying the capabilities for carrying on Open-Ended Chit-Chat.
- a Conversational Instruction-Taking Chatbot Functional Requirements Section for an Instruction-Taking Music Playing AI System, outlining how it should interpret and execute music-playing instructions.
- a Domain-Specific Chatbot Functional Requirements Section for a Contract-Focused Chatbot, describing the specific contract-related queries and responses.
- a Task-Specific Information-Providing Dialog-Centered Chatbot Functional Requirements Section for an Information-Providing Customer-Support Chatbot, focusing on types of customer support queries and information provision.
- a Task-Specific Dialog-Centered Agent Functional Requirements Section for a Conversational Hotel AI Agent, detailing functionalities for booking rooms and answering FAQs.
- an Action-Taking (Agent) Chatbot Functional Requirements Section for an agent like Alexa, covering the process of Booking a Taxi Ride Based on Conversational Commands.
- a Multi-Modal Open-Ended Action-Taking Chatbot Functional Requirements Section for a system like ChatGPT, encompassing a wide range of conversation topics and actions, including support for OpenAI Plugins.
- a Conversational Personal-Assistant Functional Requirements Section for a system like Alexa, outlining various tasks including control over virtual and real-world objects.
- an Conversational Enterprise Search System Functional Requirements Section, used by employees for querying and retrieving documents, data, and answers.
- a Data Analytics Conversational AI System Functional Requirements Section for an Data Analytics Chatbot, focusing on generating insights and data visualizations from user queries.
- an Application Copilot Chatbot Functional Requirements Section, detailing the copilot's capabilities and range of supported tasks.
- a LLM-based Chatbot Functional Requirements Section, such as for ChatPT or Google Bard, covering the range of functionalities, capabilities, and conversational abilities of the language model.
- …
- Counter-Example(s):
- Chatbot Non-Functional Requirements Section: Covers requirements related to performance, scalability, and reliability.
- General Software Functional Requirements Section: A section in a software development document not specific to chatbots.
- …
- See: Chatbot System, Functional Requirement, User Story, Use Case, Quality Assurance, Natural Language Processing.
References
2024
- (GM-RKB ChatGPT Assistant, 2024) ⇒ Prompt: Summarize the concept Chatbot Functional Requirements Section in 1- 2 paragraphs. GM-RKB ChatGPT Assistant (model: gpt-4-1106-preview). Retrieved: 2024-01-28.
- QUOTE: The "Chatbot Functional Requirements Section" refers to a part of the documentation or design specification for a chatbot project that lists the specific capabilities and behaviors that the chatbot must possess to fulfill its intended purpose. This section outlines the functional aspects of the chatbot that are essential for interacting effectively with users. It details what the chatbot will be able to do, such as understanding natural language inputs, maintaining context during a conversation, managing user requests, retrieving information from databases, processing transactions, or integrating with other services and systems.
The requirements are typically structured to guide developers and designers in building the chatbot's architecture and features. They may include aspects like response time, the scope of knowledge, degree of personalization, error handling procedures, and platform compatibility (e.g., working on websites, messaging apps, or voice assistants). By clearly defining these requirements, stakeholders can set expectations, measure progress, and evaluate the chatbot's performance against business goals or user needs. Additionally, the requirements should be aligned with user stories or use cases to ensure the chatbot provides a valuable and engaging user experience.
- QUOTE: The "Chatbot Functional Requirements Section" refers to a part of the documentation or design specification for a chatbot project that lists the specific capabilities and behaviors that the chatbot must possess to fulfill its intended purpose. This section outlines the functional aspects of the chatbot that are essential for interacting effectively with users. It details what the chatbot will be able to do, such as understanding natural language inputs, maintaining context during a conversation, managing user requests, retrieving information from databases, processing transactions, or integrating with other services and systems.