Customer Service Representative (CSR) Worker

A Customer Service Representative (CSR) Worker is a service worker who performs customer service requests (to assists customers).

• AKA: Customer Service Advisor, CSR, CSA.
• Context:
  • It can (often) require managing a large volume of inquiries calmly and efficiently.
  • It can involve interacting with customers through various channels such as telephone, email, live chat, or in person.
  • It can range from providing basic product information to resolving complex complaints and processing transactions.
  • It can require maintaining detailed records of customer interactions, transactions, and feedback.
  • It can necessitate the ability to multitask and prioritize different customer needs effectively.
  • ...
• Example(s):
  • An Customer Service Representative in a Telecom Company who handles billing inquiries, troubleshoots service issues, and offers new promotions to customers.
  • A Retail Store Customer Service Representative who processes returns, manages complaints, and provides detailed product information.
  • ...
• Counter-Example(s):
  • Customer Support Representative.
  • Human Resources Manager.
• See: Service Industry, Bank Teller, Retail Cashier.

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References

2024

• GPT-4
  • NOTES: Here are the typical responsibilities and requirements in a Customer Service Representative (CSR) JD in bullet points:
    • **Responsibilities:**
      • Answer and manage incoming calls and customer service inquiries.
      • Generate sales leads that develop into new customers.
      • Identify and assess customer needs to achieve satisfaction.
      • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
      • Maintain records of customer interactions, process customer accounts, and file documents.
      • Follow communication procedures, guidelines, and policies.
      • Ensure customer satisfaction and manage customer service quality to maintain company reputation.
    • **Requirements:**
      • Proven customer support experience or experience as a Client Service Representative.
      • Strong phone contact handling skills and active listening.
      • Familiarity with CRM systems and practices.
      • Excellent communication and presentation skills.
      • Ability to multitask, prioritize, and manage time effectively.
      • High school diploma; college degree may be required for some positions.
      • Customer orientation and ability to adapt/respond to different types of characters.

2024

• (Wikipedia, 2024) ⇒ https://en.wikipedia.org/wiki/Customer_service_representative Retrieved:2024-4-13.
  • Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail. Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. Qualifications include good communication, problem-solving, and computer skills.

2014

• (Wikipedia, 2014) ⇒ http://en.wikipedia.org/wiki/customer_service_advisor Retrieved:2014-1-6.
  • A customer service advisor, or CSA, (also customer service associate or customer service representative (CSR)) is a generic job title in the service industry.

    Customer service advisors interact with customers to provide answers to inquiries involving a company's product or services. Qualifications for advisors include good communication, problem-solving, and computer skills. CSAs held about 2.2 million jobs in 2006 with the majority of them in the insurance and banking industries. ...

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