Defensiveness Emotion

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A Defensiveness Emotion is a negative emotion that ...



References

2018

  • https://sie.jhana.com/blog/10-phrases-to-help-you-build-trust-with-direct-reports/
    • QUOTE: Why would anyone want to share the hard truth with you if you typically react with anger or defensiveness? Instead, respond with gratitude. When you do this consistently, you'll establish a safe environment where your direct reports feel more free to level with you about the stuff you really need to hear and trust that you'll be a partner in generating solutions.

      Caution: It can be easy to use this phrase dismissively (“Okay, okay, thanks for letting me know”), so be sure to follow it with either why you're thankful or a sincere desire to better understand the situation.