Organizational Process Measure

An Organizational Process Measure is a process measure used to assess the performance of an organizational process.

• Context:
  • It can (typically) be used to identify areas for improvement within processes.
  • It can (typically) be linked to an organization's strategic goals.
  • It can include measures of efficiency, effectiveness, and quality.
  • It can be a part of an organization's performance management system.
  • It can be related to Key Performance Indicators (KPIs).
  • It can range from financial measures to non-financial measures.
  • It can be visualized using dashboards and scorecards.
  • It can be collected using process mining tools and techniques.
  • …
• Example(s):
  • Cycle Time, which measures the total time required to complete a process from start to finish.
  • Error Rate, which measures the frequency of errors encountered in a process.
  • Customer Satisfaction Score, which quantifies customer satisfaction related to a process or service.
  • Process Efficiency Ratio, a measure of the resources used in relation to the output produced.
  • Employee Utilization Rate, indicating the percentage of time employees spend on productive activities.
  • …
• Counter-Example(s):
  • A Financial Statement, which is a reflection of the financial performance of the entire organization, not specifically linked to an individual process.
  • A Personal Goal, which relates to individual performance measures that are not about the process.
  • A Market Share metric, which measures business performance in comparison to competitors and is not a direct measure of organizational processes.
  • …
• See: Organizational Performance Management, Process Optimization.

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References

2023

• Bing chat
  • An Organizational Process Measure (OPM) is a process measure used to assess the performance of an organization. It is a tool that helps organizations to evaluate their processes and identify areas for improvement. OPMs are used to measure the effectiveness of processes, identify bottlenecks, and improve the overall efficiency of an organization. There are several types of OPMs, including **process metrics** and **outcome metrics** ¹²³.
  • Process metrics are measurements used to track the performance of a business process. They are like key performance indicators (KPIs) in that they measure how a task performs and if it's meeting the defined goals. Process metrics provide relevant and accessible information about process quality for managers and supervisors to study ².
  • Outcome metrics, on the other hand, are used to measure the results of a process. They are used to determine whether a process is achieving its intended goals and objectives. Outcome metrics are often used in healthcare to measure the effectiveness of treatments and interventions ³.

2023

• (Conversation with Bing, 2023) ⇒ Conversations with Bing, (2023). 11/8/2023
  • Process metrics are measurements used to track the performance of a business process. They are similar to key performance indicators (KPIs) in that they measure how a task performs and if it's meeting the defined goals. Process metrics provide relevant and accessible information about process quality for managers and supervisors to analyze.
  • Outcome metrics, conversely, are used to measure the results of a process. They ascertain whether a process is achieving its intended goals and objectives and are often utilized in healthcare to gauge the effectiveness of treatments and interventions.
    • (1) 2.3 Assessing Organizational Performance – Mastering Strategic Management. [1]
    • (2) 16 Process Metrics To Track | Indeed.com. [2]
    • (3) Why Process Measures Are Often More Important Than Outcome Measures in Healthcare – HealthCatalyst.com. [3]
    • (4) What Are the Best Measures of Organizational Performance? – Change.WalkMe.com. [4]

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