Product Issue State
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A Product Issue State is a defect state in an organizational product.
- Context:
- It can range from being an Observed Product Issue (e.g. a reported product issue) to being a Hypothesized Product Issue.
- It can range from being a Customer Reported Product Issue to being a Internally Discovered Product Issue.
- It can have a Product Issue Root Cause, such as: Manufacturing Defects, Design Flaws, Material Quality Issues, Usability Challenges, or Software Bugs.
- It can be measured by Product Issue Measure.
- It can be associated with Customer Complaints, Product Returns, Warranty Claims, and Brand damage.
- It can be identified through customer feedback, product reviews, quality assurance testing, or post-market surveillance.
- It can be addressed through corrective actions, such as product recalls, software updates, product redesigns, or customer service interventions.
- It can be prevented by implementing Quality Control Measures, continuous improvement processes, and customer-centric design principles.
- ...
- Example(s):
- A Smartphone with a battery that overheats.
- A Faulty Car Brake System.
- A Software Security Vulnerability.
- A pair of shoes that quickly degrade under normal use.
- ...
- Counter-Example(s):
- A Customer Dissatisfaction due to personal preference.
- A Product Feature intentionally designed that does not align with certain user expectations but is not defective.
- See: Product Quality, Customer Satisfaction, Quality Assurance, Customer Feedback, Warranty Claim, Corrective Action.