Quality Target

A Quality Target is a performance target that specifies measurable quality objectives for products, services, or processes.

• AKA: Quality Objective, Quality Goal, Quality Standard.
• Context:
  • It can typically define Quality Levels through quality target specifications.
  • It can typically establish Quality Thresholds via quality target limits.
  • It can typically specify Quality Metrics using quality target measures.
  • It can often drive Quality Improvements through quality target gap analysis.
  • It can often enable Quality Accountability via quality target ownership.
  • ...
  • It can range from being an Absolute Quality Target to being a Relative Quality Target, depending on its quality target reference.
  • It can range from being a Minimum Quality Target to being an Aspirational Quality Target, depending on its quality target ambition.
  • It can range from being a Static Quality Target to being a Dynamic Quality Target, depending on its quality target adjustment.
  • It can range from being a Single-Dimension Quality Target to being a Multi-Dimension Quality Target, depending on its quality target scope.
  • It can range from being a Short-Term Quality Target to being a Long-Term Quality Target, depending on its quality target horizon.
  • ...
  • It can enable Performance Management through quality target tracking.
  • It can support Decision Making via quality target achievement.
  • It can facilitate Resource Allocation using quality target priority.
  • ...
• Examples:
  • Product Quality Targets, such as:
    • Manufacturing Quality Target for product defect rate.
    • Software Quality Target for code reliability.
    • Service Quality Target for customer satisfaction.
  • Process Quality Targets, such as:
    • Operational Quality Target for process efficiency.
    • Compliance Quality Target for regulatory adherence.
    • Safety Quality Target for incident prevention.
  • Information Quality Targets, such as:
    • Data Quality Target for data accuracy.
    • Documentation Quality Target for documentation effectiveness.
    • Reporting Quality Target for report timeliness.
  • ...
• Counter-Examples:
  • Quantity Target, which measures volume metrics rather than quality target.
  • Cost Target, which tracks financial metrics rather than quality target.
  • Schedule Target, which monitors time metrics rather than quality target.
• See: Performance Target, Quality Measure, Quality Management, Objective Setting, Performance Standard, Key Performance Indicator, Service Level Agreement.

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