Chatbot Product Requirements Document (PRD)

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A Chatbot Product Requirements Document (PRD) is a product requirements document for a chatbot system (a conversation-centered AI system).



References

2023

  • (Jindal et al., 2020) ⇒ G. Jindal, D. Upadhyay, and A. Jha. (2020). “WhatsApp Chatbot." In: EasyChair Preprint.
    • QUOTE: The process of documenting product requirements for a chatbot is focused on shaping a chatbot idea into a feasible project, detailing the specifics such as the chatbot’s target audience, intended functionalities, and technical considerations. This product requirements document serves as a roadmap for chatbot development, guiding decisions on design, development, and deployment strategies.

2023

  • (Hauglid & Mahler, 2023) ⇒ M.K. Hauglid and T. Mahler. (2023). “Doctor Chatbot: The EU's Regulatory Prescription for Generative Medical AI." In: Oslo Law Review.
    • QUOTE: In the context of developing medical AI systems like doctor chatbots, the product requirements document plays a critical role in ensuring that the system adheres to regulatory guidelines and safety standards. It outlines the essential requirements and constraints that the AI system must meet to be compliant with healthcare regulations.

2023

  • (Skuridin, 2022) ⇒ A. Skuridin. (2022). “Chatbot Implementation in a Steel Company in Russia: Towards a Model for Successful Chatbot Projects." In: Handbook of Research on Digital Transformation Management and Tools.
    • QUOTE: For chatbot projects in organizational settings, such as in a steel company, the product requirements document encompasses both technical and business aspects. It details how the chatbot can streamline processes, imp