Chatbot Response Time Measure

From GM-RKB
(Redirected from chatbot response time)
Jump to navigation Jump to search

A Chatbot Response Time Measure is a chatbot performance metric that quantifies the duration between a user's query and the chatbot's reply.



References

2024a

2024b

2024c

2024d

2024e

  • (Visiativ, 2024) ⇒ https://www.visiativ.com/en/actualites/news/measuring-chatbot-effectiveness/ Retrieved: 2024-03-17.
    • QUOTE: This metric allows you to evaluate the average length of the interactions between your chatbot and its users. The figure will vary significantly from case to case: a chatbot that resolves computer issues or that provides online estimates will require a much longer dialogue than a chatbot that gives the current time in all the cities of the world! If your goal is increased efficiency, this KPI will help you quantify the amount of time saved by your clients, as well as your Help Desk.

2023

2022

2021

  • (Nautiyal, 2021) ⇒ Meenakshi Nautiyal (2021). "27 KPIs to measure chatbot effectiveness". In: SurveySparrow Blog.
    • QUOTE: It’s the time taken for your chatbot to respond to a question or comment. Ideally, you want this number to be on the lower end since your customers are using your chatbot with the expectation that they’ll receive a quick response.