Corrective Action Process

A Corrective Action Process is a quality management process that identifies, addresses, and prevents the recurrence of non-conformances.

• AKA: Remediation Process, Defect Resolution Process, Non-Conformance Management Process.
• Context:
  • It can typically identify Non-Conformances through corrective action process detection.
  • It can typically perform Root Cause Analysis via corrective action process investigation.
  • It can typically implement Corrective Measures using corrective action process intervention.
  • It can often verify Corrective Action Effectiveness through corrective action process validation.
  • It can often prevent Problem Recurrence via corrective action process control.
  • ...
  • It can range from being a Reactive Corrective Action Process to being a Preventive Corrective Action Process, depending on its corrective action process timing.
  • It can range from being a Simple Corrective Action Process to being a Complex Corrective Action Process, depending on its corrective action process sophistication.
  • It can range from being an Informal Corrective Action Process to being a Formal Corrective Action Process, depending on its corrective action process structure.
  • It can range from being a Local Corrective Action Process to being a Systemic Corrective Action Process, depending on its corrective action process scope.
  • It can range from being a Manual Corrective Action Process to being an Automated Corrective Action Process, depending on its corrective action process automation.
  • ...
  • It can enable Quality Improvement through corrective action process learning.
  • It can support Risk Reduction via corrective action process prevention.
  • It can facilitate Compliance Management using corrective action process documentation.
  • ...
• Examples:
  • Manufacturing Corrective Action Processes, such as:
    • Product Defect Corrective Action Process for product quality issue.
    • Production Line Corrective Action Process for manufacturing problem.
    • Supplier Quality Corrective Action Process for vendor non-conformance.
  • Service Corrective Action Processes, such as:
    • Customer Complaint Corrective Action Process for service failure.
    • Incident Response Corrective Action Process for operational issue.
    • Security Breach Corrective Action Process for security violation.
  • Information Corrective Action Processes, such as:
    • Data Error Corrective Action Process for data quality issue.
    • Documentation Corrective Action Process for documentation defect.
    • Software Bug Corrective Action Process for code defect.
  • ...
• Counter-Examples:
  • Preventive Action Process, which prevents potential problems rather than corrective action process.
  • Improvement Process, which enhances performance rather than corrective action process.
  • Change Management Process, which manages planned changes rather than corrective action process.
• See: Quality Management Process, Root Cause Analysis, Problem Management, Continuous Improvement Process, Quality Control Process, Risk Management Process, Non-Conformance Management.

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