2009 DesigningaKnowledgebasedSystemf

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Subject Headings: Knowledge-based System; Balanced Scorecard


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First developed by Kaplan and Norton, balanced scorecard (BSC) provides an integrated view of overall organizational performance and strategic objectives. BSC integrates financial measures with other key performance indicators to create a perspective that incorporates both financial and non-financial aspects. BSC has proven a powerful tool for strategic planning and communicating strategy that assists in strategy implementation. Successful strategy implementation is based on effective strategic planning. Owing to the strategic planning being a virtual necessity in business, this work proposes an integrated approach for the balanced scorecard tool and knowledge-based system using the analytic hierarchy process (AHP) method, and then develops an intellectual BSC knowledge-based system for strategic planning that sets or selects firm management or operational strategies based on the following perspectives: learning and growth, internal/business process, customer, and financial performance. This system can help determine specific strategy weights. The intellectual BSC knowledge-based system facilities efficient automated strategic planning.

1. Introduction


5. The architecture of the BSC knowledge-based system

5.1. The architecture of BSCKBS

Inspired by previous studies, the main objective of this work is to fill a gap in the research by combining the BSC, KBS and AHP techniques to produce an improved approach to strategic planning and decision-making. KBS is a computer application that analyzes business data and presents this data to help facilitate user decision-making. Typical information that may be gathered and presented by a decision support application includes: (1) Non-financial measurements and financial performance. (2) Comparative financial information and data. (3) The consequences of different decision alternatives given previous experience with a specific context. A KBS may present information graphically and may include either an expert system or artificial intelligence (AI). A KBS may be focused on business executives or some other group of knowledge workers.

KBS are a specific class of computerized information system that supports business and organizational decision-making. A properly designed KBS is an interactive software-based system designed to help decision makers compile useful information from raw data, documents, personal knowledge, and/or business models for problem solving and decision-making. Consequently, this study applied a prototype KBS which linked the database management, model base, knowledge acquisition, and dialogue subsystems to construct a BSC knowledge-based system for strategic planning (BSCKBS).



1. (Kaplan & Norton, 1992) ⇒ Kaplan R. S., and Norton D. P, 1992). “The Balance Scorecard – measures that drive performance.” In: Harvard Business Review, 70(1).


 AuthorvolumeDate ValuetitletypejournaltitleUrldoinoteyear
2009 DesigningaKnowledgebasedSystemfHao-Chen HuangDesigning a Knowledge-based System for Strategic Planning: A Balanced Scorecard Perspective10.1016/j.eswa.2007.09.0462009
AuthorHao-Chen Huang +
doi10.1016/j.eswa.2007.09.046 +
titleDesigning a Knowledge-based System for Strategic Planning: A Balanced Scorecard Perspective +
year2009 +