2011 UserReputationinaCommentRatingE

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Abstract

Reputable users are valuable assets of a web site. We focus on user reputation in a comment rating environment, where users make comments about content items and rate the comments of one another. Intuitively, a reputable user posts high quality comments and is highly rated by the user community. To our surprise, we find that the quality of a comment judged editorially is almost uncorrelated with the ratings that it receives, but can be predicted using standard text features, achieving accuracy as high as the agreement between two editors ! However, extracting a pure reputation signal from ratings is difficult because of data sparseness and several confounding factors in users' voting behavior. To address these issues, we propose a novel bias-smoothed tensor model and empirically show that our model significantly outperforms a number of alternatives based on Yahoo ! News, Yahoo ! Buzz and Epinions datasets.

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 AuthorvolumeDate ValuetitletypejournaltitleUrldoinoteyear
2011 UserReputationinaCommentRatingEBee-Chung Chen
Belle Tseng
Jian Guo
Jie Yang
User Reputation in a Comment Rating Environment10.1145/2020408.20204392011