2015 TrustinAutomationIntegratingEmp
- (Hoff & Bashir, 2015) ⇒ Kevin Anthony Hoff, and Masooda Bashir. (2015). “Trust in Automation Integrating Empirical Evidence on Factors That Influence Trust.” In: Human Factors: The Journal of the Human Factors and Ergonomics Society, 57(3). doi:10.1177/0018720814547570
Subject Headings: Human-Computer Interaction, Trust.
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Abstract
- Objective
We systematically review recent empirical research on factors that influence trust in automation to present a three-layered trust model that synthesizes existing knowledge.
- Background
Much of the existing research on factors that guide human-automation interaction is centered around trust, a variable that often determines the willingness of human operators to rely on automation. Studies have utilized a variety of different automated systems in diverse experimental paradigms to identify factors that impact operators' trust.
- Method
We performed a systematic review of empirical research on trust in automation from January 2002 to June 2013. Papers were deemed eligible only if they reported the results of a human-subjects experiment in which humans interacted with an automated system in order to achieve a goal. Additionally, a relationship between trust (or a trust-related behavior) and another variable had to be measured. All together, 101 total papers, containing 127 eligible studies, were included in the review.
- Results
Our analysis revealed three layers of variability in humanâautomation trust (dispositional trust, situational trust, and learned trust), which we organize into a model. We propose design recommendations for creating trustworthy automation and identify environmental conditions that can affect the strength of the relationship between trust and reliance. Future research directions are also discussed for each layer of trust.
- Conclusion
Our three-layered trust model provides a new lens for conceptualizing the variability of trust in automation. Its structure can be applied to help guide future research and develop training interventions and design procedures that encourage appropriate trust.
References
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| Author | volume | Date Value | title | type | journal | titleUrl | doi | note | year | |
|---|---|---|---|---|---|---|---|---|---|---|
| 2015 TrustinAutomationIntegratingEmp | Kevin Anthony Hoff Masooda Bashir | Trust in Automation Integrating Empirical Evidence on Factors That Influence Trust | 10.1177/0018720814547570 | 2015 |