Application Chatbot Feature

Context:
- …
Example(s):
- Chatbot conversation builder to set up and modify chatbot dialogs
- Customization options for bot name, image, pages displayed, etc.
- [[Conversation preview to test chatbot dialogs before going live
- Natural conversation.
- Intent understanding.
- Integrations with help desk, knowledge base, etc..
- Ability to handover conversations from bot to human agents.
- Reporting and analytics to monitor bot performance
- Omnichannel availability across platforms like WhatsApp and Facebook
- Data privacy and security measures
- Chatbot API for accessing external data sources
- Sentiment analysis to gauge customer satisfaction
- …
See: GitHub Copilot X.

References

(Ahmed et al., 2021) ⇒ A. Ahmed, N. Ali, S. Aziz, A.A. Abd-Alrazaq, and others. (2021). "A Review of Mobile Chatbot Apps for Anxiety and Depression and Their Self-Care Features.” In: Computer Methods and.
- QUOTE: “The first step served almost like an initial screening stage, for example if by reading the description an app suggests it has a chatbot feature we included it in our study. Secondly, the set …”
- NOTE: It reviews mobile chatbot apps that focus on anxiety and depression, assessing the initial screening stage and inclusion criteria for self-care features.

(Sweidan et al., 2021) ⇒ S.Z. Sweidan, S.S. Abu Laban, and others. (2021). "SIAAA‐C: A Student Interactive Assistant Android Application with Chatbot During COVID-19 Pandemic." In: Applications in.
- QUOTE: “Chatbot features: The University of Sharjah chatbot is only concerned with admission-related …”
- NOTE: It presents a comparison between different chatbot applications and highlights the features of a University of Sharjah chatbot designed for admission-related queries during the COVID-19 pandemic.

(Abd-Alrazaq et al., 2019) ⇒ A.A. Abd-Alrazaq, M. Alajlani, A.A. Alalwan, and others. (2019). "An Overview of the Features of Chatbots in Mental Health: A Scoping Review." In: International Journal of.
- QUOTE: “This is because developers of a stand-alone chatbot need to create several applications of that chatbot in order for individuals to use it through different operating systems (eg Google's …”
- NOTE: It provides an overview of the features necessary for chatbots in the mental health domain, including the need for several applications to cater to different operating systems.

(Mondal et al., 2018) ⇒ A. Mondal, M. Dey, D. Das, S. Nagpal, and others. (2018). "Chatbot: An Automated Conversation System for the Educational Domain." In: 2018 International Joint.
- QUOTE: “… is conducted through web applications such as WhatsApp, … a textual communication application namely chatbot in the … the chatbot, we have distributed the abovementioned features …”
- NOTE: It discusses an automated conversation system in the form of a chatbot, outlining the features and distribution for the educational domain, including communication through web applications like WhatsApp.

(Valério et al., 2017) ⇒ F.A.M. Valério, T.G. Guimarães, R.O. Prates, and others. (2017). "Here's What I Can Do: Chatbots' Strategies to Convey Their Features to Users." In: Proceedings of the XVI.
- QUOTE: “… been used by popular chatbots to convey their features to users. … by the analyzed chatbots to present their features to users. … scientific application of SIM on three popular news chatbots …”
- NOTE: It analyzes the strategies used by popular chatbots to present their features to users, including a scientific application of SIM on three popular news chatbots.