Incident Root Cause Analysis Outcome

An Incident Root Cause Analysis Outcome is a root cause analysis incident analysis outcome that identifies incident causal factors.

• AKA: RCA Result, Root Cause Finding, Incident Cause Determination, Causal Analysis Outcome.
• Context:
  • It can typically identify Primary Root Cause through systematic investigation methods and causal chain analysis.
  • It can typically reveal Contributing Factor via factor interaction analysis and condition assessment.
  • It can typically determine Failure Sequence using timeline reconstruction and event correlation.
  • It can typically establish Causality Relationship between triggering events and incident manifestation.
  • It can typically inform Preventive Measure based on root cause understanding and failure pattern.
  • ...
  • It can often uncover Systemic Issue beyond immediate incident causes.
  • It can often expose Process Weakness in operational procedures and control mechanisms.
  • It can often identify Technical Vulnerability within system architecture and component interaction.
  • It can often highlight Human Factor including procedural errors and training gaps.
  • ...
  • It can range from being a Simple Incident Root Cause Analysis Outcome to being a Complex Incident Root Cause Analysis Outcome, depending on its causal complexity.
  • It can range from being a Single-Cause Incident Root Cause Analysis Outcome to being a Multi-Cause Incident Root Cause Analysis Outcome, depending on its causal factor count.
  • It can range from being a Technical Incident Root Cause Analysis Outcome to being a Organizational Incident Root Cause Analysis Outcome, depending on its causal domain.
  • It can range from being a Preliminary Incident Root Cause Analysis Outcome to being a Final Incident Root Cause Analysis Outcome, depending on its analysis completeness.
  • It can range from being a Deterministic Incident Root Cause Analysis Outcome to being a Probabilistic Incident Root Cause Analysis Outcome, depending on its causal certainty.
  • ...
  • It can be produced by Root Cause Analysis Task using RCA methodology.
  • It can be documented in Incident Report Document for incident closure.
  • It can be validated through Incident Reproduction Test and hypothesis verification.
  • It can be utilized for Corrective Action Plan and preventive measure implementation.
  • It can be tracked by Problem Management System for pattern identification.
  • ...
• Example(s):
  • Technical Root Cause Outcomes, such as:
    • Software Bug Root Cause identifying code defects and logic errors.
    • Hardware Failure Root Cause revealing component degradation and mechanical failure.
    • Configuration Error Root Cause finding setting conflicts and parameter mismatch.
  • Process Root Cause Outcomes, such as:
    • Change Management Failure identifying approval bypass and testing inadequacy.
    • Deployment Process Error revealing automation failure and validation skip.
    • Maintenance Procedure Gap finding inspection omission and update delay.
  • Human Factor Root Cause Outcomes, such as:
    • Operator Error Finding identifying procedure deviation and judgment error.
    • Training Deficiency Finding revealing skill gap and knowledge limitation.
    • Communication Breakdown Finding identifying information loss and coordination failure.
  • Systemic Root Cause Outcomes, such as:
    • Design Flaw Finding revealing architectural weakness and scalability limitation.
    • Integration Issue Finding identifying interface incompatibility and protocol mismatch.
    • Capacity Planning Failure revealing resource shortage and growth miscalculation.
  • ...
• Counter-Example(s):
  • Incident Symptom Description, which describes incident manifestation rather than underlying cause.
  • Impact Assessment Report, which evaluates incident consequences rather than causal factors.
  • Risk Prediction Analysis, which forecasts potential future incidents rather than analyzing past incident causes.
• See: Root Cause Analysis Task, Problem Analysis Task, Incident Management Process, Failure Mode Analysis, Fishbone Diagram, 5 Whys Analysis, Fault Tree Analysis, Corrective Action Plan, Preventive Maintenance Strategy, Continuous Improvement Process.

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