Incident Report Document
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An Incident Report Document is an issue management technical incident management document that documents system incident events.
- AKA: Incident Report, Incident Record, Incident Documentation, Incident Analysis Report.
- Context:
- It can typically document Incident Event through incident analysis methods and incident investigation processes.
- It can typically include Incident Severity Level based on incident impact criteria and incident business consequences.
- It can typically contain Incident Timeline Record with incident chronological events and incident recovery milestones.
- It can typically provide Incident Root Cause Analysis through incident causal factor identification and incident failure chain analysis.
- It can typically detail Incident Impact Assessment including incident affected systems and incident user exposure.
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- It can often specify Incident Recovery Process with incident remediation steps and incident restoration procedures.
- It can often include Incident Communication Plan for incident stakeholder notification and incident status updates.
- It can often recommend Incident Prevention Measure through incident safeguard proposals and incident process improvements.
- It can often require Incident Management Approval from incident management authority and incident response teams.
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- It can range from being a Simple Incident Report Document to being a Comprehensive Incident Report Document, depending on its incident report complexity.
- It can range from being a Internal Incident Report Document to being a External Incident Report Document, depending on its incident report audience.
- It can range from being a Technical Incident Report Document to being a Executive Incident Report Document, depending on its incident report detail level.
- It can range from being a Draft Incident Report Document to being a Final Incident Report Document, depending on its incident report completion status.
- It can range from being a Low-Severity Incident Report Document to being a High-Severity Incident Report Document, depending on its incident severity classification.
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- It can integrate with Incident Management System for incident tracking automation.
- It can support Issue Management Process through incident resolution workflows.
- It can enable Organizational Learning Process via incident lesson documentation.
- It can facilitate Compliance Reporting Process for incident regulatory requirements.
- It can inform Risk Management Process through incident risk identification.
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- Example(s):
- IT System Incident Report Documents, such as:
- SaaS Platform Incident Report Documents, such as:
- Healthcare Incident Report Documents, such as:
- Financial Service Incident Report Documents, such as:
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- Counter-Example(s):
- Risk Assessment Report, which analyzes potential future incident risks rather than documenting actual incident events.
- System Health Report, which provides routine system status rather than incident-specific documentation.
- Change Request Document, which proposes future system changes rather than documenting past incident events.
- See: Issue Management Process, Incident Management System, Root Cause Analysis Task, Incident Recovery Process, IT Service Management, Problem Management Process, Crisis Management Plan, Business Continuity Planning, Post-Mortem Analysis, Service Level Agreement.