Customer-Driven Organization

A Customer-Driven Organization is an organization whose behaviors are driven by customer needs.

• Context:
  • …
• Counter-Example(s):
  • a Shareholder-Driven Organization.
  • a Mission-Driven Organization.
• See: Government Organization, For-Profit Organization.

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References

1993

• (Osborne, 1993) ⇒ David Osborne. (1993). “Reinventing Government.” In: Public Productivity & Management Review Journal, 16(4). doi:10.2307/3381012
  • QUOTE: Those are six of the principles that we found in our investigations. Entrepreneurial governments are catalytic, competitive, mission driven, results oriented, customer driven, and enterprising. The other four principles are equally commonsensical. Decentralization means empowering employees, pushing decisions down from one level of government to another. Community-owned government pushes control out of bureaucracy and into the community. Anticipatory government stresses prevention rather than cure.

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