Incident Management Document
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An Incident Management Document is an organizational document that is an operational management document for incident management processes.
- AKA: Incident Documentation, Incident Record, Incident Management Report, Incident Tracking Document.
- Context:
- It can typically establish Incident Management Procedure through documented workflows and response protocols.
- It can typically define Incident Classification Scheme with severity levels and priority matrixes.
- It can typically specify Incident Role Assignment including incident managers and response team members.
- It can typically outline Incident Communication Protocol for stakeholder notification and status reporting.
- It can typically document Incident Lesson Learned from past incidents and improvement recommendations.
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- It can often include Incident Escalation Path with authority levels and escalation triggers.
- It can often contain Incident Metric Definition for performance measurement and trend analysis.
- It can often provide Incident Template such as report formats and checklists.
- It can often reference Incident Tool including tracking systems and monitoring platforms.
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- It can range from being a Simple Incident Management Document to being a Comprehensive Incident Management Document, depending on its document complexity.
- It can range from being a Generic Incident Management Document to being a Domain-Specific Incident Management Document, depending on its document specialization.
- It can range from being a Static Incident Management Document to being a Dynamic Incident Management Document, depending on its document update frequency.
- It can range from being a Internal Incident Management Document to being a Public Incident Management Document, depending on its document audience.
- It can range from being a Procedural Incident Management Document to being a Analytical Incident Management Document, depending on its document purpose.
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- It can be maintained in Document Management System for version control.
- It can be integrated with Incident Management Platform for process automation.
- It can be reviewed through Document Audit Process for compliance verification.
- It can be distributed via Knowledge Management System for organizational access.
- It can be updated through Continuous Improvement Process based on incident feedback.
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- Example(s):
- Incident Response Plan Documents, such as:
- Incident Report Documents, such as:
- Post-Incident Report documenting incident details and resolution.
- Root Cause Analysis Report identifying incident causes.
- Executive Incident Summary for management briefing.
- Incident Procedure Documents, such as:
- Incident Framework Documents, such as:
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- Counter-Example(s):
- Change Management Document, which governs planned changes rather than incident response.
- Risk Assessment Document, which analyzes potential risks rather than actual incidents.
- Service Level Agreement, which defines service commitments rather than incident procedures.
- See: Organizational Document, Incident Management Process, Document Management System, ITIL Framework, Problem Management Document, Crisis Management Plan, Business Continuity Document, Disaster Recovery Plan, Compliance Documentation, Knowledge Management.