System Incident Event
(Redirected from Operational Incident)
Jump to navigation
Jump to search
A System Incident Event is a system event that is an operational disruption event that disrupts system normal operation.
- AKA: System Failure Event, System Disruption Event, Operational Incident, System Malfunction Event.
- Context:
- It can typically trigger Incident Response Process through incident detection mechanisms.
- It can typically affect System Availability via service interruptions and functionality degradation.
- It can typically require Incident Investigation for root cause determination and impact assessment.
- It can typically necessitate System Recovery Action through restoration procedures and remediation steps.
- It can typically generate Incident Notification to system stakeholders and affected users.
- ...
- It can often result from System Component Failure including hardware malfunctions and software defects.
- It can often stem from Configuration Error such as setting conflicts and parameter mismatches.
- It can often arise from External Factor including cyber attacks and environmental conditions.
- It can often create Cascading Impact across dependent systems and integrated services.
- ...
- It can range from being a Minor System Incident Event to being a Critical System Incident Event, depending on its incident severity level.
- It can range from being a Planned System Incident Event to being a Unplanned System Incident Event, depending on its incident predictability.
- It can range from being a Isolated System Incident Event to being a Widespread System Incident Event, depending on its incident scope.
- It can range from being a Transient System Incident Event to being a Persistent System Incident Event, depending on its incident duration.
- It can range from being a Simple System Incident Event to being a Complex System Incident Event, depending on its incident complexity.
- ...
- It can be monitored by System Monitoring Platform for incident detection.
- It can be managed through Incident Management System for incident tracking.
- It can be documented in Incident Report Document for incident analysis.
- It can be prevented via Preventive Maintenance and system hardening.
- It can be simulated through Chaos Engineering for resilience testing.
- ...
- Example(s):
- IT System Incident Events, such as:
- Server Crash Event causing service unavailability.
- Database Corruption Event affecting data integrity.
- Network Outage Event disrupting connectivity.
- Application Failure Event preventing user access.
- Security System Incident Events, such as:
- Authentication Failure Event blocking user login.
- Data Breach Event exposing sensitive information.
- DDoS Attack Event overwhelming system resources.
- Cloud System Incident Events, such as:
- AWS Region Failure affecting cloud services.
- Azure AD Outage disrupting identity services.
- Google Cloud Platform Incident impacting compute resources.
- Industrial System Incident Events, such as:
- SCADA System Failure affecting process control.
- Manufacturing Line Stoppage halting production.
- Power Grid Failure causing electrical outage.
- ...
- IT System Incident Events, such as:
- Counter-Example(s):
- Planned Maintenance Event, which involves scheduled system downtime rather than unexpected disruption.
- System Performance Degradation, which represents gradual performance decline rather than discrete incident event.
- System Warning Event, which indicates potential issues without actual operational disruption.
- See: Event Instance, System Event, Incident Management Process, System Failure, Operational Disruption, Business Continuity, Disaster Recovery, System Monitoring, Problem Management, Change Management.